Referral Management Center

For in-house referrals, your primary care manager will determine whether you need to be seen by another clinic within the hospital. They will submit the referral for you. In-house clinic staff will review the referral and call you to set up an appointment. If you don’t receive a call within 48 hours, please contact your primary care manager or the referred in-house clinic to follow up on the status of your referral. For routine network off-base referrals, your primary care manager will determine that you need to be referred to a host nation network hospital. They will submit the referral for you. Then, we will review your referral and contact you within 7 days to coordinate your appointment and educate you on the referral process. If you do not receive a call within 7 days, please contact us or stop by the TRICARE office. You must arrange your own transportation for all referred medical appointments. You will receive a patient pre-brief and packet from our office once your appointment has been set up. Please do not be late or no-show to these appointments. If you are not able to locate your escort or translator, please contact the Japanese National, or JN, Translation Service on site manager.

Visiting Specialty Provider Referrals

• Step 1: Your primary care manager will determine that you need to be seen by a visiting specialty provider such as: audiology; dermatology; ear, nose, throat, or ENT; urology; neurology; and podiatry. They will submit the referral for you.
• Step 2: We will review your referral and notify you of the visiting specialty provider’s availability and next scheduled visit. If you don’t receive a call within 48 hours, please contact us to confirm receipt of your referral. We will begin scheduling appointments within 30 days from the visiting specialty provider’s scheduled visit.
• Step 3: If you are unable to keep your scheduled appointment, please contact us at least 48 hours before your appointment.

Important Reminders: Seeking care from a civilian provider without prior authorization can result in significant out-of-pocket costs. Please ensure that before seeing a network provider for non-emergent care that you have appropriate authorization to do so. Retro-authorization will not occur in most cases. All active duty members must have prior authorization for all non-emergent civilian services. All active duty members and dependents covered under TRICARE Prime must enroll in TRICARE Prime Overseas prior to receiving care at any off base facilities.