Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Medical Management Services

Health care integrators manages a team of nurses who implement the following programs; case management; disease management; utilization management; and the Exceptional Family Member Program. For questions about these programs please contact the nurses directly at the above numbers.

Contact Us

Phone

  • 226-6488
  • Case Management at the Family Health Clinic: 226-6165 or 0176-77-6200
  • Disease Management at the Family Health Clinic: 226-6488
  • Utilization Management in the Executive Staff Section: 226-6038

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

Building 99, Main Floor, Executive Staff Section, Room UD-12
Don't forget to keep your family's information up to date in DEERS!