Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Family Member Relocation Clearance

All active duty personnel with accompanied dependents need to obtain family member travel screens to obtain orders. A briefing at the Smooth Move program is required for outbound members every first Tuesday of the month at 8 a.m. and every third Tuesday of the month at 3 p.m. at the Airmen and Family Readiness Center.  Please contact AFRC to register for the briefing at 226-4735 or 0176-77-4735. Single or unaccompanied Airmen, please e-mail usaf.misawa.35-mdg.mbx.efmp.m.@mail.mil with “No Dependents” on the subject line for virtual out-processing check-off.

Contact Us

Phone

  • USAF EFMP-M: 226-6222
  • EFMP Special Needs Coordinator: 226-6222
  • Family Member Relocation Clearance Coordinator: 226-6371
  • Navy EFMP: 226-6136 or 0176-77-6136

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

  • Building 99, Main Floor for Air Force and Army
  • Basement at Flight and Navy Medicine for Navy
Don't forget to keep your family's information up to date in DEERS!