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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Articles

News | Nov. 30, 2023

Patient Safety: Improving Quality Care

By Airman 1st Class Koby Mitchell

MISAWA AIR BASE, Japan.  –  

Members of the 35th Medical Group come together to discuss the importance of patient safety at Misawa Air Base, Japan, Nov. 30, 2023. Maintaining and improving patient safety requires the constant innovation and dedication of care team members in order to deliver the best care possible to service members and families here.

Medical 35FW Patient Safety Misawa Air Base
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